How can we help you?

FAQ existing users (before 1 Jan 2019)

This article only applies to Swedish residents that signed up to Smarkets before 1 January 2019.

 

How do I reactivate my existing account?

  1. Go to https://smarkets.com/members/login
  2. Login using your username and password. If you forgot your password click here .
  3. Enter your Swedish personal identity number so we can verify your account.
  4. Specify a daily, weekly and monthly deposit limit. This is a mandatory requirement.
  5. Select if you want to receive marketing communications.
  6. Select continue to start trading again

Gamble Responsibly. Check our responsible gambling tools here.

 

How can I deposit?

Follow the step-by-step guide here to help you make a deposit on Smarkets.

 

Why can I not login again?

You can not reopen your account if:

  • You have self-excluded with Smarkets or Spelpaus 
  • You’re taking a time-out
  • We have made the decision to close your account and informed you of this.
  • Your account has been permanently closed for legal reasons.
  • Your account has been permanently closed at your own request

 

What has changed?

New features for responsible gaming

  • The possibility to limit your session time time.
  • Every hour a pop-up message is displayed. This is a regulatory requirement and can not be turned off. The message includes session length information and your user profit and losses. 
  • You can set loss-limits
  • It is mandatory to set deposit limits when registering or at the first login after 1 January.

Read more about our responsible gambling tools here