How can we help you?

Making a complaint

We endeavour to ensure that all of our customers are fully satisfied with the product and service we offer.

However, there may be rare occasions where you may feel dissatisfied with the quality of our product or of our customer service.

How to make a complaint

Where this is the case we would like to hear from you as soon as possible by following the steps below:

  1. You may raise a complaint by addressing an email to our Customer Service team at support@smarkets.com.

  2. Once received we will endeavour to resolve your complaint within two working days.