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    Smarkets

    Hi Paul. We halt the market at the start of a horse race. At this point, any bets that have not been previously matched will be cancelled automatically. The market is then reopened for in-play betting. You can ensure any unmatched bet does not get cancelled when the event starts by selecting the 'Keep in-play' option when placing the bet. You can find more information about this here: http://smrkts.co/2CDWcRj.

    If you wish to have us look into your account please get in touch with our support team via email, support chat or phone and we can assist further regarding your specific bet.

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