If you need to take a break from gambling, we offer a self-exclusion option which allows you to prevent yourself from accessing your Smarkets account.
Self-exclusion means that your account will remain closed for a minimum of six months and will not be reactivated under any circumstances during the exclusion period.
Although the minimum period of time that self-exclusion can be set is six months, we also offer an exclusion for one or five years. For exclusions above five years, or to permanently self-exclude, please contact our customer support team. Once an account has been permanently excluded, the account may not be reopened under any circumstances.
Once your chosen time period has elapsed, you can request your account to be re-opened by phoning our customer support line.
Note: If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self- exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
How to self-exclude from Smarkets
You can self-exclude from Smarkets by logging into your Smarkets account and clicking on the settings tab.
From here click on the ‘limits’ link.
Scroll down the page until you see the Self-Exclusion from Smarkets section (as displayed below). From here you can select the duration you wish to self-exclude for.
Note: For exclusions above five years, or to permanently self-exclude, please contact our customer support team.
Once you have self-excluded we recommend the following next steps:
- Seek further advice from a recognised problem gambling agency during this period.
- Install software that blocks access to internet gambling websites. (Advice here)
- “Unlike” and/or “un-follow” all gambling related social media accounts.