How can we help you?

Why has my deposit not been processed?

If you are unable to make a deposit it could be related to one of the following issues:

  • You have not completed your Smarkets account email verification.
  • You're making the payment in a different country to where your card is registered.
  • Your billing address is different to the address registered to your Smarkets account.
  • You have used your card too many times in the last 12 hours.
  • You are depositing to Smarkets for the first time and your bank has blocked the payment as a security measure.
  • You have insufficient funds in your bank/e-wallet account.
  • Your account email is not the same as your Skrill or Neteller email.
  • Your Skrill or Neteller account needs to be verified.
  • The deposit limit has been reached for one transaction.

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