If you're experiencing issues logging in to your Smarkets account or connecting to the live servers, please try the following:

1. Make sure your internet connection is working.
2. Log out and then log back in to your Smarkets account.
3. Clear Smarkets cookies (this article explains how to do this).
4. Use a different browser (this will solve a temporary cookie-related issue).
5. Ensure you're not using a VPN.

If you are still experiencing issues, please contact customer support.